Our Approach to Privacy
We are bound by the National Privacy Principles (NPPs) subject to the Privacy Act 1988 (Cth) and this Policy embodies those Principles.
Collecting Your Information
We collect personal information necessary for us to operate as a law firm, to develop and promote our services and to assist us with complying with our legal and regulatory obligations. The type of personal information we collect and hold will depend upon the services requested from us. However, it may include information:
you give us when you instruct us to act for you or request another service from us, including your name, address and contact details;
about individuals we collect in the course of acting for clients;
in communications between us and you; and
we collect when you use our website (refer to the Using our Website section below).
Generally, we try to collect personal information directly from you. However sometimes we may collect personal information from publicly available records, information brokers and third parties such as those identified in the How We Use and Disclose Personal Information section below.
We collect personal information when we provide our services to you, or a client requires us to collect information on their behalf. Generally, if appropriate, we will tell you why we are collecting personal information and how we plan to use it, or these things will be obvious when we collect the information.
When we obtain personal and other information from third parties to whom we are referred by you, we will assume that you have made that third party aware that you have referred us to them and of the purposes involved in the collection, use and disclosure of the relevant personal or other information.
In certain circumstances we may collect sensitive information or health information about you. We will only collect this information if you provide it voluntarily, consent to us collecting it or we are otherwise authorised by law to do so.
If you do not provide us with your personal information, or you do not consent to us using your personal information as outlined in this Policy, we may not be able to provide you with the services you request.
How We Use and Disclose Personal Information
Any personal information which we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, carry out our functions as professional legal service providers, comply with our legal and regulatory obligations and/or for any related purpose.
We may use personal information to assess the nature and scope of matters upon which we are being asked to act, provide legal and other services, satisfy regulatory requirements, carry out administrative tasks (including planning and risk management), recruit staff, manage our clients' rights and obligations in relation to external obligations and statutory obligations, refer our clients to suppliers, conduct market or client satisfaction research and provide newsletters and updates.
We may use your information to provide and market our services to you, and to enhance and develop our relationship with you. We may also use your personal information to keep you informed of our services, events, developments in the law and other matters including by email or other electronic means. If you do not wish to be contacted for those purposes, please let us know using the Contact Us details below. We may disclose your information to service providers, agents and contractors from time to time to help us to provide and market our services to you (but only so that they can provide the services that we have contracted out to them).
We may be required to hold personal information for a minimum period of 8 years to comply with legislative and professional requirements, even if you are not our client. This information may be held electronically, at our office or at on off-site, secure storage facility. When that period expires, your information will be reviewed for destruction.
IRDI is bound by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect information we receive (including any personal information) in accordance with these obligations.
Irrespective of whether personal information is stored electronically or in hard copy form, we take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
In most cases, you can gain access to personal information that we hold about you. Please contact our General Manager (see the Contact Us section below) to ask for access to your information or if you have a complaint concerning your information privacy.
We will deal with all requests for access to personal information in accordance with the NPPs and as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before we can respond. In some cases, consistently with the NPPs, we may refuse to give you access to personal information we hold about you. If we do this, we will tell you why.
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If you think that any information we hold about you is inaccurate, please contact our General Manager (see the Contact Us section below) and we will take reasonable steps to correct it.
Using our Website
As a website operator, we need to obtain and retain information about those who are using our website and this Policy applies to personal information collected from website users. Your use of the facilities and services available through our website will determine the amount and type of information which we collect about you. Some of this information will not be personal information because it will not reveal your identity.
We collect personal information about you that you tell us when you use our website, for example, by completing an online form or information you provide to us when you send us an email. We will record your email address if you send us an email.
Although we have implemented substantial security measures in relation to the information, we cannot guarantee security of that information as the website is linked to the internet and the internet is inherently insecure. We are not liable in any way in relation to any breach of security or unintended loss or disclosure of information due to the website being linked to the internet.
If you would like more information or have a concern about how we handle your information, or our approach to privacy, please contact our General Manager, Lisa McCarthy:
248 Oxford Street
Leederville WA 6007
Ph: (08) 9443 2544
Fax: (08) 94443808